Eliceo Morales Martinez and his family have lived at 1943 N Kedvale for 27 years! Mr. Martinez refinanced his home loan in February of 2007. The unemployment crisis hit the Martinez family, but they still received rental income and could afford to pay CitiBank part of the mortgage. On February of 2011 CitiBank filed for foreclosure. The Martinez family has made two attempts to get a loan modification. Both times CitiBank has rejected them. After personally handing a public letter to a CitiBank rep and branch manager while staging a protest outside the bank, they were finally able to get an appointment with someone. At the meeting on May 24th, Brian Borgschulte from the New York office filled out a modification package. They were told that by May 30, 2012 they could have an answer. Mr. Borgschulte claimed their case was a priority.
Now, nearly a month has gone by and CitiBank refuses to even return phone calls. Multiple times the Martinez family has called the underwriter processing the loan, Araceli “Sally” Olvera. They have not heard from her at all. One of the reps who received the public letter assured the Martinez family that Ms. Olvera has called them. This seems very weird to the Martinez family, since they have no voicemails, missed calls, or record of receiving a call from the underwriter. The Martinez family also tried contacting Mr. Borgschulte. No response yet. Why is the Martinez family been ignored by CITIBANK? THIS IS NOT FAIR! CITIBANK SHOULD BE REMINDED TO TREAT CLIENTS WITH RESPECT AND ATTEND TO THEIR NEEDS…
Enough is enough! Tell Citibank: “Stop stealing people’s homes and treat your clients with respect! At the next court date on July 9, don’t move for summary judgment, CitiBank, when you won’t even call the Martinez family back! Stop ignoring the Martinez family and give them a modification! Stop ignoring your clients and give them a good faith negotiation!”
This Friday, call Brian Borgschulte at (636) 261-6071 or email brian.w.borgschulte@citi.com and araceli.olvera@citi.com.
http://www.facebook.com/events/461379217223563/
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Eliceo Morales Martínez y su familia han vivido en el 1943 N Kedvale durante 27 años! El Sr. Martínez refinancio su préstamo hipotecario en febrero de 2007, la crisis del empleo golpearon a familia Martínez, sin embargo, reciben ingresos de alquiler y pueden pagar una parte a CITIBANK de la hipoteca. En Febrero de 2011, Citibank declaró en juicio hipotecario. La familia Martínez ha realizado dos intentos de conseguir una modificación de préstamo. En ambas ocasiones CITIBANK ha rechazado. Después de entregar personalmente una carta pública a un representante de Citibank y a la gerente de la sucursal, mientras se organizo una protesta fuera del banco, que finalmente fueron capaces de conseguir una cita con alguien. En la reunión, el 24 de mayo, Brian Borgschulte, de la oficina de Nueva York, llenaron un paquete de modificación. Se les dijo que el 30 de mayo 2012 podrían tener una respuesta. El Sr. Borgschulte afirmo que su caso era una prioridad.
Ahora, casi un mes ha pasado y Citibank se niega a devolver llamadas telefónicas. Varias veces la familia Martínez ha llamado a Araceli “Sally” Olvera la encargada del caso. Ellos no han podido hablar con ella en lo absoluto. La familia Martínez se dio cuenta de que Araceli ha llamado esta información se obtuvo por uno de los representantes que recibieron la carta pública muy extraño a la familia Matinez no tienen constancia de la recepción de una llamada o mensaje de Araceli o “Sally”. La familia Martínez también trató de ponerse en contacto con el Sr. Borgschulte no hay respuesta todavía. ¿Por qué la familia Martínez esta siendo ignorada por Citibank? ESTO NO ES JUSTO! Traten a sus clientes CON RESPECTO atiendan a sus necesidades…
¡Basta ya! Dile a Citibank: “Dejen de robar casas a la gente y tratan a sus clientes con respeto. Próxima fecha de corte para la familia Martínez, 9 de julio, Citibank no se mueven para un juicio sumario cuando ni siquiera le devuelven llamadas a la familia Martínez! Dejan de ignorar a la familia Martínez! Denles una modificación! Dejen de ignorar a sus clientes y denles una negociación de buena fe!
Este viernes, llame a Brian Borgschulte a (636) 261-6071 o envie un correo electrónico a brian.w.borgschulte@citi.com y araceli.olvera@citi.com.
http://www.facebook.com/events/461379217223563/
Shame on CitiBank and all others, including BANK OF AMERICA (BOA). Bank of America call on a debt collection call to obtain their money. I explained that BOA and I had a perfect opportunity to forge together with a relationship, a perfect match. They wanted money and I wanted my home to be modified so I could pay. Modify, I insisted. I was placed into the Department of Justice and Attorney General Program for homeowners that were fraudulently ROBO-signed into foreclosure. Bank of America, LESLY RABOUIN declined my modification. How does banks such as BANK OF AMERICA employees and others commit fraud, not have to face prosecution and be incarcerated and are still permitted to foreclose on the same homes that were part of the original fraud. It is important that the banks and their employees see their names across the internet. They make decisions on peoples lives that are devastating. Possibly seeing their names in an article or on a blog throughout the web will make them rethink their decisions. Shame of all of them ! http://www.voicesagainstforeclosure.com